Subscriptions
You may cancel your subscription anytime from your account; cancellation takes effect at the end of the current billing period and you retain access until then. We do not pro-rate partial months. If you were charged in error or never accessed the Service, email billing@shadowpeak.app within 14 days for a full refund.
Merchandise — Returns
We accept returns of unworn, unwashed, undamaged merchandise within 30 days of delivery. Items must be in original packaging with tags attached.
Non-returnable
- Mouthguards, hand wraps, and other hygiene-sensitive items once opened
- Custom or personalized items
- Gift cards
How to return
- Email support@shadowpeak.app with your order number.
- We will provide a return authorization and address.
- Ship within 14 days of authorization. Customer pays return shipping unless the item arrived defective.
- Refund processed to original payment method within 7 business days of receipt.
Damaged or Defective Items
Report within 7 days of delivery with photos. We will replace at no cost or refund in full including shipping.
Shipping
Processing time
1–3 business days for in-stock items. Custom or white-label items may take 7–14 business days to produce before shipping.
Delivery estimates
- US domestic: 3–7 business days (standard), 1–3 days (expedited)
- Canada: 5–10 business days
- International: 10–21 business days, subject to customs
Customs and duties
International customers are responsible for any import duties, taxes, or fees imposed by their country.
Lost packages
If tracking shows no movement for 10+ business days, contact us and we will open a claim with the carrier.